Return Policy
Return & Refund Policy – KMAS Candle Company
At KMAS Candle Company, each candle is hand-poured with care and crafted to deliver a premium experience. Due to the nature of our products, we have the following return policy in place.
Returns & Exchanges
We accept returns or exchanges within 14 days of delivery. To be eligible, items must be:
- Unused and unburned
- In their original packaging
- In the same condition as received
Non-Returnable Items
- Used or burned candles
- Sale or discounted items
- Custom or made-to-order products
Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will gladly offer a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this window, we cannot guarantee cancellation as orders may already be processed.
Contact Us
For any questions or to initiate a return, please contact us at:
kmascandlecompany@gmail.com
Thank you for supporting KMAS Candle Company.
